⚠ WEBSITE MAINTENANCE ON 21 APRIL: Our websites and online services for UK visa applications will be unavailable between 1am and 9am UK time on 21 April 2024, for routine maintenance.
ADDED VALUE SERVICES
Designed to enhance your application experience
Recommended Services for you
PREMIUM LOUNGE
Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues.
GBP 89.00 / XAF 80,000.00
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PREMIUM LOUNGE
Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues.
Upgrading to our Premium Lounge gives you the space and comfort to submit your visa application in an exclusive environment without queues, and at a safe distance from other applicants.
You’ll enjoy privacy and a selection of complimentary refreshments while receiving one-to-one assistance and support from one of our experienced agents. Upgrade to Premium Lounge today to experience the ultimate in comfort and peace of mind.
Payment: Online / Onsite
EXPRESS COURIER RETURN
Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier.
FROM GBP 14.95 / XAF 13,500.00
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EXPRESS COURIER RETURN
Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier.
If you’d prefer not to travel back to the Visa Application Centre to collect your passport when your application has been considered, choose Express Courier return for the ultimate in social distancing. As soon as your passport can be returned to you we’ll send it directly to the address of your choice* using a trusted and secure courier service, so you don’t need to travel to collect it.
If you have previously purchased this service and need to change the courier delivery address you provided at the time of submitting your application at our centre, address changes are permitted in certain circumstances**. Please log into your account for further details on how to request a change of return address and pay for this service.
*In certain locations this is limited to within the country in which you applied.
**Fees apply for delivery address changes requested after the submission of your application. Requests for a change of delivery address may be rejected if documents are already in transit.
Payment: Online / Onsite
GBP 14.95 / XAF 13,500.00 (For delivery in the country) GBP 50.00 / XAF 45,000.00 (For delivery outside of the country)
PRIME TIME APPOINTMENT
Can’t come to our visa centre during business hours?
GBP 88.13 / XAF 79,000.00
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PRIME TIME APPOINTMENT
Can’t come to our visa centre during business hours?
Too busy to come to our Visa Application Centre during opening hours?
Choose a Prime Time Appointment and come outside of normal business hours: we will stay open for you.
Payment: Online / Onsite
Upgrade your application experience
Added Value Services are entirely optional. Purchasing any of these services will in no way affect or influence UK Visas and Immigration’s decision on your application.
Assisted Service
Want help scanning and uploading your documents?
Want to make sure that your documents have been scanned and uploaded correctly? No time to do this yourself? Get our staff to do this for you when you come to our Visa Application Centre for your appointment.
Payment: Online / Onsite
GBP 29.90 / XAF 22,697.00
Assisted Service Settlement
Your Sponsor needs help uploading documents for Settlement visa?
You want to ensure that your sponsor documents are scanned and uploaded correctly?
No time to do this yourself?
For an additional fee, documents can be sent by you, your sponsor, agent or representative, by post to the SCANNING HUB in the UK, along with the Payment Confirmation, Document Checklist and Declaration. If you purchase this standard service, documents will be scanned in 5 UK working days from receipt of the documents at the scanning hub in the UK. Click here to read more.
Payment: Online / Onsite / Via bank transfer
GBP 90.00 / XAF 80,500.00
Assisted Service Settlement Priority (London Hub only)
Your Sponsor needs help uploading documents for Settlement visa within 24h?
You want to ensure that your sponsor documents are scanned and uploaded correctly?
No time to do this yourself?
For an additional fee, documents can be sent by you, your sponsor, agent or representative, by post to the SCANNING HUB in the UK, along with the Payment Confirmation, Document Checklist and Declaration.
If you purchase this priority scanning service, documents will be scanned within 24 hours from receipt at the scanning hub in the UK.
Please note – this Added Value Service is not included in the Settlement Priority Visa service package and it is not mandatory to purchase this service with the Settlement Priority Visa service. Click here to read more.
Payment: Online / Via bank transfer
GBP 120.00
Keep My Passport
Enjoy the peace of mind of keeping your passport with you while you’re waiting for a visa decision.
There are many situations where you might need your passport while you’re waiting for your visa application to be processed. You may need to travel elsewhere or need it for ID purposes, or you may just prefer to keep it with you.
By choosing ‘Keep My Passport’, your access to your passport will not be impacted by any potential travel restrictions, and you have the security and reassurance of knowing that you have your passport with you if you need it.
When a decision has been made on your visa application, you will be asked to submit your passport to TLScontact, for your visa to be added.
Payment: Online / Onsite
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KEEP MY PASSPORT
Enjoy the peace of mind of keeping your passport with you while you’re waiting for a visa decision.
There are many situations where you might need your passport while you’re waiting for your visa application to be processed. You may need to travel elsewhere or need it for ID purposes, or you may just prefer to keep it with you.
By choosing ‘Keep My Passport’, your access to your passport will not be impacted by any potential travel restrictions, and you have the security and reassurance of knowing that you have your passport with you if you need it.
When a decision has been made on your visa application, you will be asked to submit your passport to TLScontact, for your visa to be added.
GBP 58.65 / XAF 52,500.00
Flexi Appointment
Don’t worry about delays and travelling during busy times when booking your appointment – choose flexi and arrive when it suits you.
Even travelling locally right now can be unpredictable and stressful. Make life easier by booking a flexi appointment. You can arrive at the Visa Application Centre at any time during opening hours on the day of your appointment, so you can travel at less busy times when it’s safer and more convenient for you.
Payment: Online / Onsite
GBP 89.00 / XAF 80,000.00
Priority Visa Service (Settlement)
Get your application decision within 30 working days.
Payment: Online
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PRIORITY VISA SERVICE (SETTLEMENT)
You can pay for a Priority Visa service which puts your family migration / settlement application at the front of the queue at every stage of the decision-making process. The cost of this service is in addition to your visa application fee and is non-refundable if the visa application is refused, or in exceptional cases, takes longer to process. Using the Priority Visa service does not imply or guarantee that your application will be successful. All visa applicants must meet the requirements of the UK.
How long does a Priority Visa (family migration / settlement) application take?
UKVI aims to make a decision on your Priority Visa (family migration / settlement) application within 30 working days from when you submit your biometric information.
However, every application is unique, and if your application is not straightforward, it may not be possible to meet this timescale.
If this is the case, your application will still be put at the front of the queue at every stage of the decision-making process, and UKVI will aim to process your application within global customer service standards. Your application may not be straightforward if you have:
• Been refused a visa for the UK, and / or;
• Been refused leave to enter the UK, and / or;
• Been deported, removed, or otherwise required to leave the UK, and / or;
• Overstayed a period of leave in the UK, and / or;
• Had leave to remain in the UK curtailed by the Home Office, and / or;
• Been refused leave to remain in the UK by the Home Office, and / or;
• Been refused a visa for Australia, Canada, New Zealand, the United States of America, or the Schengen countries, and / or;
• You have been interviewed, detained, or prosecuted by the police for any offence in the UK or elsewhere, and / or;
• You have an unspent criminal conviction in any country, and / or;
• You have committed a criminal offence in any country.
If you fall into one of these categories, you may not want to use the Priority Visa service, as UKVI may be unable to process your application within the 30-day timescale.
Who can use this service?
All customers applying to live permanently (‘settle’) in the UK under family migration routes, and where a full settlement visa fee is payable. ECAA and EEA applications are not eligible for this service.
Important: Please note that you should not purchase this service in conjunction with the Priority Visa Service (non settlement), you must choose one OR the other according to your visa type.
GBP 500.00
Form Filling Assistance
Need help completing your on-line application form?
Are you unsure how to answer certain questions in the online application form?
Do you have any questions about the information required for your application?
No problem: our experienced staff can guide you in this process.
Payment: Online / Onsite
GBP 25.00 / XAF 22,500.00
Apply Anywhere
Can't come to us? We'll come to you! If you have a busy schedule or trouble getting to our centre, we can come to a location of your choice to process your application.
Payment: Via bank transfer
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Apply Anywhere
If you are organising travel for yourself, a group, a company, as a family, or if you simply live a long way from our visa application centre, we can simplify the visa application process by bringing it straight to your door.
Easy process Our specialist agents can travel to the location of your choice and assist you with group or individual visa applications, from document submission right through to biometric enrolment.
Ultimate convenience Our Apply Anywhere service helps you avoid unnecessary travel and save valuable time. You choose when and where to submit your application: a travel agency, company office, a hotel, or any other suitable location.
Personalised quote Submit a request for our Apply Anywhere service via your local TLScontact website. Our team will contact you to discuss your preferred application date, time and location, and provide you with a quote based on your specific requirements.
Make sure to select the Apply Anywhere service in the Reason for Contact filter.
To allow us to manage your request as quickly as possible, please provide the following details:
• Your location (full address);
• Your preferred date and time;
• The number of people who will apply for a UK visa (including the full names of every applicant);
• Your telephone number.
On demand
Group Service
All members of your group can apply at same time. The Visa Application Centre will arrange Group Appointment Service bookings for organisations, companies, tour operators and large families who want to apply at the same time at the Visa Application Centre but they have been unable to coordinate appointments online. This service also includes preliminary bundling of passports, saving time to the group leader when picking up ready applications. To arrange for the group appointment, please speak to one of the staff members in the Visa Application Centre or contact us via the Feedback and Complaints section.
Please note:
Only people traveling together are considered a group;
Group appointments have to be scheduled at least 1 working day in advance, subject to availability;
This service does not guarantee that all applications will return on the same day as each application is treated separately.
Payment: Online / Onsite
GBP 15.00 / XAF 13,500.00
Travel Services
Global Rescue Membership
TLScontact is a Global Rescue Safe Travel Partner
Global Rescue provides the ultimate in reassurance for travellers in an uncertain world.
Payment: Online
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Global Rescue Membership
TLScontact is a Global Rescue Safe Travel Partner
TLScontact is committed to supporting your travel experience, from when you first apply for your visa right through to your safe return home. That’s why we are a Global Rescue Safe Travel Partner.
Global Rescue is a leader in the travel services industry, providing medical and security advisory and evacuation services to travellers around the world. With operations centres staffed 24/7/365 by experienced personnel, you’ll always speak to an expert on the first call to help you get the care you need.
