TRANSFER OF UK VISA APPLICATION PROCESSING TO VFS GLOBAL

The TLScontact visa application centre in Maputo will close by December 17th, 2024 and all visa application processing for the UK will be transferred to VFS Global (please note that some services will end before that date). For information about the new VFS Global visa application centre, please visit the VFS Global website.

IMPORTANT: You will no longer be able to access your online TLScontact account from November 19th, when the transfer to VFS Global will begin. If you have made a Self-Service Appointment, please make sure to upload your supporting documents before November 19th.

Please note that Express Courier Return and UKVI Priority Visa services will not be available from TLScontact from November 19th onwards.

I have already booked an appointment at the TLScontact centre. What should I do?

If you have already booked an appointment with us, there is no change: your appointment will take place at our centre, as planned. However, if you don’t receive a decision on your application before our centre closes, your file and any associated documents will be securely transferred to VFS Global. They will contact you once your travel document is ready for collection or dispatch.

What should I do if I can no longer access my online TLScontact account to upload my supporting documents or change my appointment?

You will no longer be able to access your online account from November 19th, when the transfer to VFS Global will begin. If you wish to change or cancel your appointment, but can no longer access your TLScontact account, please contact our customer service team.

I am still waiting for a decision on my application. What will happen if no decision has been made before the TLScontact centre closes?

If you don’t receive a decision on your application before our centre closes, your file and any associated documents will be securely transferred to VFS Global. They will contact you once your travel document is ready for collection or dispatch.

I have received a decision on my application, but haven’t collected my travel document yet.

Please note that you must collect your travel document from our centre before it closes. We will email you with the deadline for collection. If you don’t collect your travel document by that date, it will be securely transferred to the new VFS Global centre and you will need to collect it from the new centre instead.

For information about your application status, please contact UK Visas & Immigration directly.

Update to Settlement Visa Application Process. Click here for more details.

For your protection, please note that legitimate TLScontact employees will not ask you to make payment via telephone. All payments related to TLScontact services should be made directly via our website or at our visa application centre.

Watch our video animation for more information: