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TERMS AND CONDITIONS OF SALE

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TLScontact designed a variety of services to enhance your visa application experience. Upgrade your visa application experience by using one of TLScontact and/or UKVI services.


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INTRODUCTION

This website https://pos.tlscontact.com (the “Website”) is published by TLScontact.

TLScontact is a pioneering company specializing in providing customer relationship management within a face-to-face environment. Our core business is to operate visa application centres on behalf of government authorities. In this respect, TLScontact is an official service provider to UK Visas & Immigration (“UK Visas and Immigration”), the sole government authority with power to decide on visa applications for the United Kingdom.

To contact us, please click here.

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1. SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply without limitation or qualification to all purchases of additional services or products (“Additional Services” or “Additional Products”) offered exclusively by TLScontact to persons applying for a visa from the UK Visas and Immigration (“the Customer(s) or “You”) on its website (the “Website”) or at a centre for collecting and processing visa applications for the United Kingdom (“TLScontact Centre”).

The main features of the Additional Services and/or Additional Products are presented on the Added Value Services page and at the TLScontact Centre points of sale.

The Customer is required to read and understand these terms and conditions before placing an order. The Customer alone is responsible for the choice and purchase of an Additional Service and/or Additional Product.

These General Terms and Conditions of Sale may be consulted on the Website at any time. They shall prevail over any other version and any other conflicting document.

Save proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer.

The Customer acknowledges that he or she has read and understood these General Terms and Conditions of Sale and agrees to abide by them, without limitation or qualification, either by checking the relevant box before submitting the order online or by signing the order placed at the TLScontact Centre.

The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire the Additional Service or Product offered on the Website or at the TLScontact Centre.

Given that subsequent amendments may be made to these General Terms and Conditions of Sale, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre.

You expressly acknowledge and agree that the service comprising the receipt of your visa application by TLScontact, which includes collecting your visa application and all supporting documentation you submit in relation to your visa application, recording your biometric data (fingerprints and photo), forwarding all of this information and documentation to UK Visas and Immigration to enable UK Visas and Immigration to make a decision on your visa application and returning your travel document to the TLScontact Centre, is a service provided by TLScontact for and on behalf of UK Visas and Immigration. This service is governed solely by the UK Visas and Immigration general terms and conditions of service, which you may consult by clicking on the following UK Visas and Immigration Terms and conditions of service.

The following services are also excluded from the scope of application of these General Terms and Conditions of Sale:

  • UK Visas and Immigration regulated services, including but not limited to the Priority or Super Priority Visa Service (with or without establishments in the United Kingdom), the price of which is collected by TLScontact for and on behalf of UK Visas and Immigration;
  • Collection of mandatory fees charged to visa applicants by UK Visas and Immigration at some TLScontact Centres, in addition to visa fees, by TLScontact for and on behalf of UK Visas and Immigration.

Accordingly, these General Terms and Conditions of Sale are solely intended to govern the Additional Services and/or Additional Products offered for sale exclusively by TLScontact.

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2. ORDERS

On the Website or at the TLScontact Centre, the Customer selects the Additional Services and/or Products he or she wishes to order according to the following procedure:

  • Orders of Additional Services placed via the Website will only be booked if the Customer has previously agreed to abide by these General Terms and Conditions of Sale by checking the relevant box. The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the General Terms and Conditions of Sale. Such confirmation implies acceptance of all of these General Terms and Conditions of Sale and constitutes proof of a sale contract.
  • Orders of Additional Services and/or Products placed at the TLScontact Centre will only be booked if the Customer has previously agreed to abide by these General Terms and Conditions of Sale. Such acceptance constitutes proof of a sale contract.

It is therefore up to the Customer to check the accuracy of the order and report any errors without delay.

In the case of Additional Services sold via the Website, the sale shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the price of the Additional Services sold.

In the case of Additional Services or Products sold at the TLScontact Centre, the sale shall not be deemed final until TLScontact has received both the order and full payment of the price of the Additional Services or Products.

TLScontact reserves the right to cancel or refuse any order in the event of a pending dispute with the Customer regarding the payment of a previous order.

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3. PRICE

3.1 Price of Additional Services or Products sold by TLScontact

The Additional Services or Products shall be provided or supplied at the current price as shown either on the Added Value Services page or, in the case of an order placed at a TLScontact Centre, at the points of sale.

The price is displayed including tax in the currency of the country where the TLScontact Centre is located, except for TLScontact Centres where the price may be displayed in GBP. The price is firm and non-revisable and includes all taxes, duties, fees and other levies imposed by local authorities or payment service operators used by TLScontact.

TLScontact reserves the right to change the price at any time in the case of all orders placed after the effective date of a price revision.

TLScontact will issue the Customer with an invoice upon payment of the order for Additional Services or Products placed with TLScontact.

The Customer expressly acknowledges and agrees that the price of some Additional Services, such as the On Demand Mobile Visa Service, cannot be determined in advance, as it will depend on factors that cannot be known in advance, including but not limited to the venue of the appointment requested by the Customer other than a TLScontact Centre, the timing of the appointment, number of applicants, etc.

3.2 UK Visas and Immigration Visa Fees, fees for UK Visas and Immigration Regulated Services and UK Visas and Immigration Mandatory User Pay Fees

The amount of all of these fees is determined exclusively by UK Visas and Immigration. They are stated including tax in GBP or EUR.

Generally speaking, they are paid directly to UK Visas and Immigration, except for service fees that may be collected by TLScontact for and on behalf of UK Visas and Immigration, including fees for UK Visas and Immigration Regulated Services, UK Visas and Immigration Mandatory User Pay Fees and UK Visas and Immigration Visa Fees in specific countries only.

If you have a question regarding the refunding of the aforementioned fees, please consult the UK Visas and Immigration general terms and conditions of service by clicking on the following UK Visas and Immigration terms and conditions of service.

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4. PAYMENT TERMS

4.1 The price is payable in full on the day the Customer places the order, in accordance with the procedure specified on the Website or at the TLScontact Centre, by secure payment method:

  • By credit/debit card;
  • In cash (at a TLScontact Centre that accepts cash payments);
  • By any other means of payment accepted by TLScontact after these General Terms and Conditions have come into force.

TLScontact will issue a receipt for the transaction upon receipt of payment.

You will remain liable to pay all fees charged by your payment card issuer. Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method.

4.2 Payment data is encrypted before transfer using the 256-bit SSL encrypted protocol.

TLScontact shall not be required to provide or supply the Additional Services or Products if the price has not been paid in full in advance subject to the aforementioned terms and conditions.

Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due.

For further information on payment terms, please leave a message on the “Contact us” page of the Website.

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5. PROVISION OF SERVICES

The Additional Services and/or Products ordered by the Customer, which include the services published on the Added Value Services page or at the TLScontact Centre, will be provided or supplied by a deadline determined in accordance with:

a) The date the Customer has chosen for the appointment to submit the visa application at the TLScontact Centre or the date the Customer submits the online visa application to the relevant TLScontact Centre;

b) The date the Customer decides to visit the TLScontact Centre in person without an appointment;

c) The date of the appointment arranged with the Customer where the Customer wishes to submit the visa application at a venue other than a TLScontact Centre;

d) The date your travel document is received by UK Visas and Immigration at a TLScontact Centre or the date your travel document is returned to the address you have provided.

Subject to a best-efforts obligation, TLScontact undertakes to do its utmost to provide or supply the Additional Services or Products ordered by the Customer by the aforementioned deadlines. TLScontact accepts no liability for any delay in the provision or supply of an Additional Service or Product for which UK Visas and Immigration is responsible.

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6. RIGHT TO CANCEL ADDITIONAL SERVICES SOLD ONLINE

Firstly, the Customer is expressly advised that the price of Additional Services or Products that has been paid to TLScontact cannot be refunded on grounds that UK Visas and Immigration has refused the visa application or that the Customer decides to cancel the visa application once the procedure is underway, after having submitted the application.

6.1. Online purchase of Additional Services from a TLScontact Centre located in the European Union

6.1.1 The Customer is expressly advised that the right of retraction exists only for orders of Additional Services placed exclusively via the TLScontact Website, to the exclusion of Additional Services and/or Products sold at a TLScontact Centre.

The Customer has a cooling off period of 14 days, starting on the day following the day the sale contract is entered into, to exercise his or her right of retraction vis-à-vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. To duly exercise this right of retraction, the Customer must notify the Service Provider of his or her decision to cancel, before the end of the aforementioned cooling off period, using the cancellation form that may be downloaded here, or by any other notification devoid of ambiguity, by our Contact Us page, citing the order the Customer wishes to cancel.

If the right of retraction is exercised within the aforementioned period, solely the price for the Services ordered shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customer’s decision to cancel.

The Customer is advised that, given the specific nature of the Services and the time required for their performance, some of the foregoing provisions may not be applicable. The Customer is invited to take note of all of the points mentioned in clause 6.1 below in order to fully understand the circumstances liable to render the right of retraction inapplicable and/or limit the refund.

6.1.2 The Customer is advised that:

  • If the performance of an Additional Service has commenced with the Customer’s agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of retraction, which he or she expressly waives;
  • If the performance of a Service has commenced with the Customer’s agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customer’s decision to cancel.

Specifically, the foregoing provisions have the following consequences:

1. With regard to the Prime Time Appointment service, which allows you to arrange an appointment outside the TLScontact Centre’s normal appointment times, you expressly acknowledge and agree that performance of the service commences upon purchase of said service, insofar as, once your purchase is completed, TLScontact initiates the administrative and organizational procedures to ensure that your appointment takes place within your chosen time slot. Accordingly:

If you have scheduled an appointment before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service less than 5 (five) days before your appointment, TLScontact will be authorized to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment before the end of your 14-day cooling off period and you attend the appointment to submit your visa application, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment before the end of your 14-day cooling off period and you fail to attend the appointment, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Additional Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full (appointment time slot booked for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days and less than 5 (five) days before your appointment, TLScontact will be authorized to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of the 14 days OR if you fail to attend the appointment without TLScontact having been notified of your decision to cancel the Service before the end of the 14 days, no refund will be issued.

2. With regard to the Premium Lounge service, which entitles you to a privileged space and extra services when you visit the TLScontact Centre, you expressly acknowledge and agree that performance of this service commences upon purchase, insofar as, once your purchase is completed, TLScontact initiates the administrative and organizational procedures to ensure that your visa application may be submitted at a place reserved for you and under privileged conditions. Accordingly:

If you have scheduled an appointment before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service less than 5 (five) days before your appointment, TLScontact will be authorized to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment before the end of your 14-day cooling off period and you attend the appointment before the end of your 14-day cooling off period, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment before the end of your 14-day cooling off period and you fail to attend the appointment, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Additional Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full (privileged space reserved for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days and less than 5 (five) days before your appointment, TLScontact will be authorized to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you visit your TLScontact Centre after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

If you have opted for the Premium Lounge service without an appointment, you may only be refunded under the conditions applicable to the Flexi Appointment/Walk In Without Appointment service referred to below.

3. With regard to the Group Appointment Service, which allows you to make a group appointment for organizations, companies, travel agencies or large families wishing to submit their visa applications at the same time at the same TLScontact Centre, you expressly acknowledge and agree that this service commences upon purchase, insofar as, once your purchase is completed, TLScontact initiates the administrative and organizational procedures to ensure that your appointment takes place at your chosen venue within your chosen time slot. Accordingly:

If you have scheduled an appointment before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service less than 5 (five) days before your group appointment, TLScontact will be authorized to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment before the end of your 14-day cooling off period and you attend the appointment, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment before the end of your 14-day cooling off period and you fail to attend the appointment, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Additional Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full (appointment time slot booked for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days and less than 5 (five) days before your group appointment, TLScontact will be authorized to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of the 14 days OR if you fail to attend the appointment without TLScontact having been notified of your decision to cancel the Service before the end of the 14 days, no refund will be issued.

4. With regard to the On Demand Mobile Visa Service, which allows you to submit your visa application for the United Kingdom in the comfort of an appointment venue other than a TLScontact Centre which you have chosen with TLScontact’s agreement, you expressly acknowledge and agree that the service commences upon purchase, insofar as, once your purchase is completed, TLScontact initiates the administrative and organizational procedures to ensure that your appointment takes place at the agreed venue on the agreed date. Accordingly:

If you have scheduled an appointment before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service less than 5 (five) days before your appointment, TLScontact will be authorized to withhold 70% (seventy per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment before the end of your 14-day cooling off period and you attend the appointment before the end of your 14-day cooling off period, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment before the end of your 14-day cooling off period and you fail to attend the appointment, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Additional Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full (privileged space reserved for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days and less than 5 (five) days before your group appointment, TLScontact will be authorized to withhold 70% (seventy per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you visit your TLScontact Centre after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

5. With regard to the Prime Time on Demand service, which allows you to schedule an appointment to submit your visa application for the United Kingdom at a TLScontact Centre outside normal opening days and times. The appointment will only be granted once the date and time have been agreed by TLScontact and the payment made by the Customer. You expressly acknowledge and agree that the service commences upon purchase of the service, insofar as, once your purchase is completed, TLScontact initiates the administrative and organizational procedures to ensure that your appointment can take place. Accordingly:

If you have scheduled an appointment before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service less than 5 (five) days before your appointment, TLScontact will be authorized to withhold 70% (seventy per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment before the end of your 14-day cooling off period and you attend the appointment, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment before the end of your 14-day cooling off period and you fail to attend the appointment, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Additional Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full (appointment time slot booked for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days and less than 5 (five) days before your appointment, TLScontact will be authorized to withhold 70% (seventy per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of the 14 days OR if you fail to attend the appointment without TLScontact having been notified of your decision to cancel the Service before the end of the 14 days, no refund will be issued.

6. With regard to the Extended Passback Hours service, which allows you to collect your passport at your TLScontact Centre outside opening times, you expressly acknowledge and agree that this service commences upon purchase, insofar as, once your purchase is completed, TLScontact initiates the administrative and organizational procedures to ensure that you can collect your passport outside the TLScontact Centre opening times. Accordingly:

If you are due to collect your passport before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service before the agreed date but less than 5 (five) days before the agreed collection date, TLScontact will be authorized to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you are due to collect your passport before the end of your 14-day cooling off period and you visit the TLScontact Centre for this purpose, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If you are due to collect your passport before the end of your 14-day cooling off period and you fail to attend the appointment arranged for this purpose, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Additional Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full (appointment time slot booked for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you are due to collect your passport after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days but less than 5 (five) days before the agreed collection date, TLScontact will be authorized to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organizational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you are due to collect your passport after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of the 14 days OR if you fail to attend the appointment without TLScontact having been notified of your decision to cancel the Service before the end of the 14 days, you will receive no refund.

7. With regard to the Express Courier Return service, which allows you to have your passport returned, once your application has been processed, without having to collect it in person from a TLScontact Centre, you expressly acknowledge and agree that this service commences at the time when you carry out the administrative and biometric procedures required for submitting your visa application to the TLScontact Centre. It is at this time that TLScontact initiates the administrative procedures to arrange the return of your passport by express courier. Accordingly:

If you carry out the administrative and biometric procedures required for submitting your visa application (with or without an appointment) AND your passport is returned to you (date of dispatch) before the end of your 14-day cooling off period, without TLScontact having been notified of your decision to cancel the Service before your passport is returned (date of dispatch), you acknowledge that you will forfeit your right to cancel and expressly waive this right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and, before receipt of such notification, you fail to show up in order to carry out the requisite submission procedures at the TLScontact Centre (with or without an appointment), TLScontact will refund you the price of the Service.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period but after you have carried out the requisite submission procedures at the TLScontact Centre (with or without an appointment) and if your passport has not yet been returned (date of dispatch), TLScontact will be authorized to withhold the full amount that has been paid for this service corresponding to the costs of the administrative procedures triggered by the performance of this Additional Service until receipt of notification of your decision to cancel the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

8. With regard to the Keep My Passport service, which allows you to keep hold of your passport while your visa application is being processed, you expressly acknowledge and agree that this service commences and is performed in full at the time when you carry out the administrative and biometric procedures required for submitting your visa application to the TLScontact Centre. Accordingly:

If you choose to visit the TLScontact Centre (with or without an appointment) before the end of your 14-day cooling off period in order to submit your visa application, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and, before receipt of such notification, you fail to show up at the TLScontact Centre (with or without an appointment), TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

9. With regard to the SMS Notification service, whereby you receive an SMS informing you that your application has been processed and that you can collect your passport from your TLScontact Centre, you expressly acknowledge and agree that this service commences at the time when you carry out the administrative and biometric procedures required for submitting your visa application to the TLScontact Centre. It is at this time that TLScontact initiates the technical procedures to ensure your SMS notification is registered.

Accordingly:

If you choose to submit your visa application at your TLScontact Centre (with or without an appointment) AND the SMS is sent to you before the end of your 14-day cooling off period, without TLScontact having been notified of your decision to cancel the Service before the SMS is sent, you acknowledge that you will forfeit your right of retraction and expressly waive this right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period and before the administrative and biometric procedures have commenced.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period, whether at the time or after your visa application is submitted to your TLScontact Centre, TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

10. With regard to the Form Filling Assistance service, whereby you receive assistance filling in your visa application form from a member of TLScontact’s staff, who will record and transcribe your verbal replies in accordance with your statements, without being authorized to provide any advice regarding your replies, you expressly acknowledge and agree that this service commences and is performed in full at the time when you carry out the administrative and biometric procedures required for submitting your visa application to the TLScontact Centre. Accordingly:

If you choose to visit the TLScontact Centre (with or without an appointment) and carry out the procedures for submitting your application before the end of your 14-day cooling off period, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and, before receipt of such notification, you have not carried out any application submission procedures at the TLScontact Centre (with or without an appointment), TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) to carry out your application submission procedures at the TLScontact Centre after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre to carry out your application submission procedures (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

11. With regard to the Application and Document Check service whereby, after you have filled in and printed out the Visa4UK visa application form, checks will be carried out to verify that you have answered all the questions on the visa application form and that you have submitted all the requisite documentation in support of your visa application, you expressly acknowledge and agree that this service commences and is performed in full at the time when you carry out the administrative and biometric procedures required for submitting your visa application to the TLScontact Centre.

Accordingly:

If you choose to visit your TLScontact Centre (with or without an appointment) before the end of your 14-day cooling off period, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and, before receipt of such notification, you fail to show up at your TLScontact Centre (with or without an appointment), TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

12. With regard to the Photocopy service, which allows you to photocopy, at a TLScontact Centre, documents for your visa application for which you have no copy or only a poor copy, you expressly acknowledge and agree that this service is performed in full at the time when you make the photocopies when submitting your visa application. Accordingly:

If you submit your visa application at a TLScontact Centre before the end of your 14-day cooling off period and you make the prepaid photocopies at the time you submit your application, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and if you did not make the prepaid photocopies when you submitted your visa application, TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

13. With regard to the Printing service, which allows you to print out all of your visa application documents at a TLScontact Centre, you expressly acknowledge and agree that this service is performed in full at the time when you carry out the administrative and biometric procedures required for submitting your visa application. Accordingly:

If you submit your visa application at a TLScontact Centre before the end of your 14-day cooling off period and you use this service when you submit your visa application, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and if this service was not performed when you submitted your visa application, TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

14. With regard to the Flexi Appointment/Walk In Without Appointment service, which allows you to visit the TLScontact Centre at any time without an appointment, you expressly acknowledge and agree that this service commences and is performed in full at the time when you visit the TLScontact Centre in order to carry out the administrative and biometric procedures required for submitting your application. Accordingly:

If you choose to submit your visa application in person at your TLScontact Centre before the end of your 14-day cooling off period, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and, before receipt of such notification, you fail to show up at your TLScontact Centre to submit your visa application, TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

6.2 Online purchase of Additional Services from a TLScontact Centre located outside the European Union

6.2.1 With regard to Additional Services where performance commences as of the date of purchase, such as:

  • Prime Time Appointment;
  • Premium Lounge;
  • Group Appointment Service;
  • On Demand Mobile Visa Service;
  • Prime Time on Demand;
  • Extended Passback Hours.

all legally authorized requests for a refund must be received by TLScontact at least 5 (five) days before the scheduled appointment or collection date. In the event of cancellation after this deadline, 50% (fifty per cent) or 70% (seventy per cent) of the price, as specified in clause 6.1 above, corresponding to the costs of the administrative procedures triggered by the performance of the relevant Additional Service until receipt of notification of your decision to cancel the Additional Service, will be withheld.

6.2.2 With regard to Additional Services that commence and are performed in full at the time when you carry out the administrative and/or biometric procedures required for submitting your visa application at the TLScontact Centre, as explained in clause 6.1 above, all legally authorized requests for a refund must be received by TLScontact before your visa application is submitted and before your biometric data is collected at the TLScontact Centre. Otherwise, you will not be entitled to receive any refund on the price of an Additional Service.

6.2.3 With regard to the Walk In Without Appointment service, any request for cancellation and refund must be submitted before you visit the TLScontact Centre in order to carry out the administrative and biometric procedure required for submitting your application.

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7. TLSCONTACT'S LIABILITY - WARRANTY

7.1 TLScontact is not authorized to take part in the UK Visas and Immigration decision-making process regarding your visa application and accepts no liability regarding the decisions made by UK Visas and Immigration on visa applications submitted through TLScontact.

Our staff are not authorized to provide advice or comments on the regulations applicable to visa applications for the United Kingdom and TLScontact accepts no liability for decisions made by UK Visas and Immigration.

Any complaints regarding the decision made in response to your visa application should be sent solely to UK Visas and Immigration.

7.2 TLScontact accepts no liability:

  • If the information provided by the Customer upon submission of the visa application is inaccurate or if the documents or information provided by the Customer in support of the application are insufficient;
  • If the information provided by the Customer when the Customer registers on the Website or receives assistance from a TLScontact employee and, in general, any other information provided when placing the order is inaccurate;
  • In the event of refusal of a visa application for which the Customer has received an application check or form filling assistance service.

7.3 TLScontact accepts no liability for business losses. Our services and products are provided and supplied for private domestic use. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity.

TLScontact shall not be held liable or in default due to any delay or non-performance due to force majeure or to any act solely attributable to the Customer or UK Visas and Immigration.

TLScontact accepts no liability for events beyond its control. If the provision or supply of our services or products is delayed by circumstances beyond our control, we will notify you as soon as possible and will take the necessary steps to minimize the impact of such circumstances. In such event, we accept no liability for any delays caused by these circumstances.

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8. DATA PROTECTION

The Customer is reminded that the personal data requested from the Customer is primarily required for the purposes of processing the Customer’s order and drawing up invoices.

This data may be forwarded to TLScontact partners responsible for the fulfilment, processing, administration and payment of orders.

Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data.

In accordance with applicable national and European regulations, the Customer has the right to permanently access, alter and rectify their personal data, the right to object, the right to data portability and the right to restrict processing.

These rights may be exercised in accordance with the conditions and procedures set out on the Privacy Notice page.

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9. INTELLECTUAL PROPERTY

The content of the Website is the property of TLScontact and is protected by intellectual property laws.

All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement.

Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. created (including at the Customer’s request) for the purposes of providing or supplying Additional Services or Products. The Customer therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc. without TLScontact’s express prior written authorization, for which TLScontact shall be entitled to request financial consideration.

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10. GOVERNING LAW

These General Terms and Conditions of Sale and the transactions ensuing therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your visa application for the United Kingdom.

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11. DISPUTES

All disputes arising from the purchase and sale transactions entered into pursuant to these General Terms and Conditions of Sale regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your visa application for the United Kingdom.

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12. PRECONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE

The Customer acknowledges that these General Terms and Conditions of Sale have been communicated to him or her, in legible and comprehensible form, before placing the order and entering into the contract, together with all the requisite information, including the following:

  • The essential features of the Additional Services or Products, taking into account the means of communication employed and the Additional Service in question;
  • The price of the Additional Services or Products;
  • If the contract is not to be performed immediately, the date or deadline on or by which TLScontact agrees to provide or supply the Additional Services or Products ordered online;
  • Information regarding the identity of the Service Provider, its postal address, telephone number(s) and email address, and information regarding its operations if this is not obvious from the context,
  • Information on legal and contractual warranties and the conditions regarding their enforcement;
  • Digital content features and, where applicable, interoperability;
  • The availability of contractual mediation in the event of a dispute;
  • Information regarding the right of retraction (existence, conditions, deadlines, procedures for exercising this right and model cancellation form), termination procedures and other important contractual terms and conditions;
  • Accepted payment methods.

By ordering via the Website OR at a TLScontact Centre, the Customer, whether a natural or legal person, agrees to abide by and accepts these General Terms and Conditions of Sale in full without qualification, as well as the obligation to pay for the Additional Services or Products, which is expressly acknowledged by the Customer, who waives, among other things, the right to rely on any conflicting document, which shall not be enforceable on TLScontact.

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13. CANCELATION FORM

This form must be filled in and returned solely if the Customer wishes to cancel the order placed on (“SPECIFY WEBSITE”), save in the case of exclusions or limitations to the exercise of the right of retraction provided for by the applicable General Terms and Conditions of Sale.

For the attention of (“NUMBER AND STREET (SERVICE PROVIDER ADDRESS)” “POSTCODE (SERVICE PROVIDER ADDRESS)” “TOWN/CITY (SERVICE PROVIDER ADDRESS)”

  • Order dated (“Date”)
  • Order number: .............................................................................
  • Customer name: ..........................................................................
  • Customer address: ......................................................................

Customer signature (solely for notification by printed copy of form):

Download Cancelation Form

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