From 26 September 2022 UK Visas & Immigration (UKVI) is improving the Biometric Residence Permit (BRP) collection letter process. From this date, if you apply for a visa where you receive a BRP (such as a work, settlement or study visa), UKVI will email you directly with information on how to collect your BRP. This will no longer be included as a physical letter when you collect your passport after a successful visa application.

Please check your junk or spam email folder regularly in case emails from UKVI have ended up there.

If you receive this email from UKVI it does not mean that your passport is ready to collect. Please only visit the Visa Application Centre after you have received an email from TLScontact confirming that your passport is ready for collection.

Customers applying for a UK visa will benefit from digital improvements to the UK visa application process. You will be able to self-upload your supporting evidence before attending your appointment at the Visa Application Centre (via Desktop or Mobile app).

This new process allows customers to prepare their set of supporting evidence in advance. This development is made available to customers using both our Standard and Priority Visa services.

If you wish to be assisted by our staff for the submission of your supporting evidence on the date of your visit to our Visa Application centre, you will have to select a specific appointment for an additional fee of 20 GBP (+VAT).

Prior to sending any documentation to UK Visa and Immigration, applicants are strongly advised to make sure that the Courier company they are planning to use will deliver to Post Office Box addresses in the UK. Please note Parcelforce will not deliver to a UK Post Office Box address, and that supporting documents sent through them are liable to be destroyed.

Following a Supreme Court judgment in February the Home Office paused decision-making on some family applications. In particular, those failing to meet the minimum income threshold for British citizens sponsoring a non-EEA partner and non-EEA children.

The Immigration Rules will be changed on 10 August to reflect this ruling. Applications which were paused will be considered from that date.

If you have an enquiry about your application, please contact UK Visas and Immigration.

Customers applying for a UK visa will benefit from digital improvements to the UK visa application process. Supporting documents will be scanned whilst customers are at the visa application centre, and then given straight back immediately. These digital documents will then be sent securely to UKVI, with the passport, and visa officers will then consider the application in the usual way. This new process allows customers to retain their important supporting documents during the application process. This development is made available to customers using both our standard and Priority Visa services.

Apart from an applicant’s passport, all supporting documents will, where possible, be handed back at the Visa Application Centre after they have been scanned.

In order to avoid delays in the Visa Application Centre it is recommended that customers follow the instructions below:.

• • Bring your original passport (or travel document) and residence permit/national ID card (if applicable);


• • Bring A4 copies of all of your supporting documents. Copies should be of reasonably good quality to be readable when scanned. Use coloured copies if necessary;


• • If you would like to submit an old passport or a sponsor’s passport as supporting document, then you must provide copies of it as well;


• • Remove any staples, clips or pins from documents before submitting them.

Presenting the documents in the format set out above will allow us to scan them more quickly, return them and reduce waiting times at the Visa Application Centre.