This website requires cookies to provide all of its features. By using our website, you agree to our use of cookies - Learn more

ACCESSIBILITY STATEMENT

TLScontact by your side.

Frequently Asked Questions - TLScontact

You might have some questions as you go through the visa process. You will find below some useful information and links to help you.


Help

Accessibility statement for https://pos.tlscontact.com/

This accessibility statement applies to content published on the TLScontact website (https://pos.tlscontact.com).

This website is run by TLScontact. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  •  Zoom in up to 400% without the text spilling off the screen;
  •  Navigate most of the website using just a keyboard;
  •  Navigate most of the website using speech recognition software;
  •  Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

TOP

How accessible this website is

Our website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

TOP

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 3 working days.

TOP

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: by email (cf above), all issues can be reported via a word document.

Read tips on contacting organisation about inaccessible websites.

TOP

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

TOP

Technical information about this website’s accessibility

The Home Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

TOP

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below:

The non-compliances (WCAG 2.1 A + WCAG 2.1 AA):

TOP

Non-accessible content

The content listed below is non-accessible for the following reasons.

TOP

Non-compliance with the accessibility regulations

  • 1. Some errors have been spotted when looking at the text context (e.g. Not all the text is left aligned on our website as some texts are justified, some paragraphs - legal pages - contain more than 5 sentences, etc). We have raised to this issue to the attention of the Web Content team and expect a fix on all our websites by end of June 2021.
  • 2. Not all the website can be used without using a mouse (e.g menu drop-down elements are not accessible). This issue will be fixed by end of March with a new design of our web pages that will display fully all elements contain in the menu.
  • 3. For the pop-ups, the focus is not immediately inside the box. It is also not possible to close the box by pressing the Esc key or using the keyboard to press a close/cancel button (no TAB controls in pop-ups). In addition, all the controls cannot be operated with only the keyboard. Web Content team will fix this issue by end of June 2021.
  • 4. Videos don’t contain captions and/or audio track provided that presents equivalent information. This fails WCAG 2.0 success criterion 1.2.5 (Audio description (pre-recorded)). This is not a serious issue as we have very few videos on our websites (3 maximum) and those videos are related to Added Value Services promotions which has no impact on the visa application journey. However, our Video Team will be informed so we can update all our videos by end of Q2 to be fully compliant.
  • 5. Users cannot control time limit (e.g. product cart). This fails WCAG 2.0 success criterion 2.2.1 (Timing adjustable). The only time limit applicable on our website is when the user adds a product to his/her basket and/or book for an appointment slot. We allow user to confirm his/her selection (triggered by a (pre)payment) within a period of 20 minutes for security reasons. However, our website doesn’t use a client-side time limit to help protect users who may step away from their computer. After a period of inactivity, the Web page doesn’t ask if the user needs more time. We will investigate further with our DEV team on such functionality and do our best to be fully compliant.
  • 6. Individuals who are blind or have low vision may have difficulty knowing when a visual context change has occurred, such as a new window popping up. In this case, warning users of context changes in advance minimizes confusion when the user discovers that the back button no longer behaves as expected. This fails WCAG 2.0 success criterion 3.2.2 (On input). We will investigate further with our DEV team on such functionality and do our best to be fully compliant.

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

TOP

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

TOP

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

TOP

Preparation of this accessibility statement

This statement was prepared on 18 February 2021. It was last reviewed on 25 May 2021.

This website was last tested on 15 February 2021. The test was carried out by TLScontact Web Content team.

TOP

If you find an accessibility issue
that we have yet to identify,
please contact us

CONTACT US